EASE YOUR EDITING – User Agreement

Last updated 08/01/2026

User Terms and Conditions (Terms)

Welcome to Ease Your Editing (“EYE”) – a South African-based Platform and online marketplace connecting Users who need editors, formatters and language services for their thesis or academic/technical projects (known as “Clients”) with Users who offer those services (known as “Service Providers”). We provide a seamless and secure process as the entire end-to-end transaction between a Client and a Service Provider is secure and the funds are held safely in escrow until a Client approves the payment to the Service Provider.

The Ease Your Editing Proprietary Limited (EYE) platform is owned and managed by ParadigmAR Proprietary Limited (we/us/our).

The terms “User”, “Client”, “Service Provider”, “you/yours” and “they/them” are used interchangeably to refer to the Client or the Service Provider, as the context indicates and as applicable to the relevant party/parties.

1 Definitions and rules of interpretation

1.1 Applicable Laws means whenever updated, all national, provincial, local and municipal legislation, regulations, ordinances and by-laws, including directives, rules and guidelines established by any regulatory body or authority in the Republic of South Africa;

1.2 Client means a User who posts a request for Services on the Platform;

1.3 Escrow means a secure holding mechanism for payments made by Users until the work done by the Service Provider has been approved, facilitated and managed by the Tradesafe Payment Platform;

1.4 EYE/we/us/our means ParadigmAR Proprietary Limited, a private company duly incorporated in the Republic of South Africa, the owner and operator of the Platform or its successors-in-title as the case may be from time to time;

1.5 Order means an order for the completion of Services that is made by the Client through the Platform once the Client has accepted the quote and terms of the Service Provider;

1.6 Order Fee means the fee payable for the Services, as quoted by the Service Provider to the Client and which has been agreed by the Client;

1.7 Platform means the EYE website, services and any other media form, channel, mobile application, website or other channel related, linked or otherwise connected to EYE;

1.8 Platform Fees means the non-refundable fees we charge you for your use of the Platform and access to the Service Providers;

1.9 Project means the academic work, thesis, assignment, written project or other written works for which a User requires the Services;

1.10 Service Provider means a User who offers and performs services via the Platform;

1.11 Services means the editing, formatting, language and other related services provided by the Service Provider to Users via the Platform;

1.12 Tradesafe Payment Platform means [insert];

1.13 User/you/your means a user (Client or Service Provider) of the Platform who seeks or offers the Services.

The headings of each clause are for information only and do not affect the interpretation of any of the provisions to which they relate.

Where any number of days is prescribed in these Terms, they will be calculated exclusive of the first day and inclusive of the last day.

If these Terms are terminated or expire, this will not affect those provisions of these Terms which are expressly provided to operate after any termination or expiration, or which of necessity must continue to have effect after such expiration or termination, even if the relevant provisions themselves do not provide for this.

2 Using the Platform

1.1 These Terms are a legally binding agreement made between you, whether in your personal capacity or on behalf of another person or an entity (User/you/your) and EYE relating to your access to the EYE Platform. Please make sure that you have carefully read and understood these Terms before registering and using the Platform.

1.2 By accessing and making use of this Platform, you agree that you have read, understood and agree to be bound by these Terms.

1.3 These Terms apply to you upon your acceptance of them and remain valid and applicable throughout your legal relationship with us.

1.4 If you do not agree to these Terms or any amendments to them, please discontinue your use of the Platform immediately.

1.5 In order to use the Platform, you will need to register a profile and provide your personal details. If you are under the age of 18, you must have permission and be supervised in the use of the Platform and any services offered on it by your parent/guardian. Accordingly, your parent/guardian must read, understand and agree to these Terms prior to your use of the Platform. If you are under the age of 18 and continue using this Platform, you are deemed to have received the express permission and oversight of your parent/guardian. In this case, your parent/guardian is deemed to have read, understood and accepted these Terms on your behalf, is accordingly legally bound by them and is liable for any fees, communications, services or other obligations as may be applicable to you under the Platform or these Terms.

1.6 By registering for or using EYE, you agree to these Terms, including the policies, terms and conditions of our payments facilitator and service provider, Tradesafe Payment Platform, which can be accessed and accepted through the link found here [insert link to Tradesafe here]

1.7 By using and continuing to use this Platform and the Services, you promise (warrant) that:

1.7.1 you will not use the Platform or the Services for any unlawful, bad faith, fraudulent, unethical, dishonest or unauthorised purposes;

1.7.2 you will not sell or otherwise transfer your profile registered on the Platform;

1.7.3 you will comply with all Applicable Laws, our policies and community guidelines as published on the Platform from time to time, at all times during your use of the Platform;

1.7.4 you will not act in a way that is harmful, violent, discriminatory (whether on the basis of race, sex, ethnicity, religion, sexual orientation, nationality, disability, age or otherwise), threatening, intimidating, harassing, abusive, racist or sexist;

1.7.5 you will not share any violent, fraudulent, illegal or sexually explicit content;

1.7.6 you will not bypass, disrupt, disable or otherwise interfere with any features of the Platform, including security features and features restricting use of any part of the Platform or content;

1.7.7 you will not upload or transmit (or attempt to upload or transmit) viruses, Trojan horses other material that is destructive to, alters, impairs, modifies or interferes with the use and functionality of the Platform;

1.7.6 you will not ‎publish any personal data or breach another User’s privacy rights;

1.7.7 you will conduct yourself with politeness, good faith, honesty and professionalism in all communications and exchanges with other Users;

1.7.8 you will not at any time provide information to us or any User that is untrue, inaccurate, fraudulent, not current, or incomplete. If you provide such information, we reserve the right to suspend or terminate your account on the Platform and refuse any and all current or future use of the Platform (or any portion thereof).

1.8 It is your responsibility to continuously maintain the security and confidentiality of your account profile and login details and to prevent them from becoming known to third parties.

1.9 You may only use your registered profile to access and participate on the Platform. You are not allowed to create multiple accounts, offer the services of someone who is not you, create a fake profile or use the identity of another person to create a profile.

We reserve the right to suspend, cancel or block your use of the Platform if we (in our sole discretion) believe that your account is fraudulent, suspicious, unethical, abusive or is otherwise inconsistent with or in breach of Applicable Laws or these Terms.

2 Changing these Terms

2.1 We may update or make changes (Amendments) to these Terms from time to time and any such Amendments will be automatically incorporated into these Terms by reference. We will notify you of any Amendments through communication or notices published on the Platform.

2.2 Amendments to these Terms take effect and apply upon publication of the update or change on the Platform.

2.3 It is your responsibility to regularly review these Terms and stay informed of any updates. By your continued use of the Platform, we will assume that you are aware of and have understood and accepted these Terms and any Amendments to them.

3 Ending these Terms

3.1 You can delete your account on the Platform as long as you do not have any pending requests, Orders or outstanding fees owed or due. Termination of your account will not affect the functioning or legitimacy of any lawful rights which the parties may have at the time of termination.

3.2 Our right to end these Terms: in addition to our other rights herein, we reserve the right to restrict and/or terminate the User’s access to and use of the Platform if the User breaches any of these Terms or Applicable Laws, if a User submits fraudulent or misleading information or false information relating to EYE, acts in bad faith, abuses or harasses other Users, or for any other reason in our sole discretion and we will give you reasonable notice of such termination.

3.3 A User’s account may also be closed if there are repeated complaints about their requirements, Services or behaviour toward other Users.

3.4 If a User’s account is terminated, we will remove the User from the Platform and delete their account and associated data in accordance with our privacy and data retention policies.

5 How EYE works

5.1 The role of EYE is to connect Users via the Platform. EYE therefore functions as a facilitator and platform through which Clients needing the Services can be connected and introduced to Service Providers offering Services that match Clients’ needs.

EYE does not become a party to the agreement between the User and the Service Provider.

5.2 Our Platform allows Users to browse, post requests for Services, advertise or communicate with each other via the messaging capability on the Platform.

5.3 All Users must register on the Platform seeking or offering the Services. If you are a Client, post a request for the editing service you require for your Project. If you are a Service Provider, you can browse the Platform and respond to Client requests with your experience and technical capabilities.

5.4 Based on the relevant requirements, timelines and fields that a Client has entered, Clients will receive quotes and offers from Service Providers who propose to be able to meet their requirements.

5.5 Once a Client has assessed and is comfortable with the Service Provider’s Order Fee and their ability to perform the Services required within the timelines, the Client will proceed to accept the quote and place an Order.

5.6 Now that a Client has placed an Order, they will make payment of the full Order Fee quoted via the TradeSafe Payment Platform.

5.7 In order for the Service Provider to complete the Order, Clients will need to upload onto the Platform an editable version of the Project that can be downloaded by the Service Provider.

5.8 Once the work has been completed, the Service Provider will likewise upload onto the Platform, an editable version of the Project that can be downloaded by the Client for review and acceptance. The Service Provider is required to assist the Client with a minimum or two rounds of revisions, included as part of the Order.

5.9 Payment of the Order Fee for the Services will be made to the Service Provider as set out in clause 6 below.

5.10 Obligations of Clients

You warrant (promise) that:

5.10.1 you are the creator and owner of the Project or, where you are not the creator or owner of the Project, you have the necessary licenses, rights, consents, releases and permissions to use and to share the Project with other Users on the Platform and request the Services in respect of the Platform;

5.10.2 your Project is not false, inaccurate or misleading;

5.10.3 your Project does not contain unsolicited or unauthorised advertising or promotional materials, pyramid schemes, spam mailings or other forms of solicitation;

5.10.4 your Project does not contain any pornographic, obscene, lewd, violent or threatening content and does not incite or encourage violence or intimidation against any person or group or people;

5.10.5 your Project does not solicit obscene, exploitative or pornographic content from any third party (including minors);

5.10.6 your project does not violate any Applicable Laws or the privacy rights of any third party;

5.10.7 your Project does not include any offensive comments that are connected to race, nationality, culture, gender, sexual orientation, physical handicap or the like;

5.10.8 your Project does not otherwise violate, or link to material that violates, any provision of these Terms.

Voluntary submission of Projects for quoting purposes

5.10.9 A Service Provider may request you to provide them with a copy of your draft project in order for them to provide you with an accurate quote. Please note that if you choose to provide the Service Provider with a copy of your project, you do so voluntarily.

5.5 Obligations of Service Providers

5.5.1 All Service Providers must at all times maintain the highest standards of confidentiality and ethics and may not under any circumstances in whole or in part use, plagiarise, disclose, publish, share, reverse engineer or reproduce the work shared with them by a Client. In the event of a breach by a Service Provider of the obligation in this clause 5.5.5.1, EYE may assist the Client, but will not be held liable or responsible for any losses, damages or intellectual property infringement suffered or threatened to be suffered by the Client.

5.5.2 All Client documents, drafts, data and information shared on the Platform are confidential and are the intellectual property of the Client, belonging solely to them.

5.5.3 All exchanges and communications (including sharing of documents, concepts and ideas) between Users are also confidential and may not be disclosed by any party without the prior written permission of the other party.

5.5.4 The Service Provider may only make use of the Client’s intellectual property in order to fulfil and complete the Order (and for no other purpose) and is not permitted to share, reuse or publish any of the Client’s Project, work or content, unless provided with the express written permission by the Client to do so.

5.5.5 The Service Provider must ensure that they:

5.5.5.1 comply with all personal tax, VAT and professional or legal requirements;

5.5.5.2 deliver the work agreed on or before the negotiated deadlines. If this is not possible, the Service Provider must timeously notify the Client that they will not be able to meet the agreed upon timelines and negotiate an appropriate solution with the Client;

5.5.5.3 subject to agreement between the Service Provider and the Client or unless otherwise specified in the Order, provide a minimum of two (2) rounds of revisions to the Client;

5.5.5.4 maintain professionalism, responsiveness and quality in communications with Clients;

5.5.5.5 have all necessary equipment, tools, devices, hardware and software to perform the Services efficiently and in accordance with general editing and review industry standards in the Republic of South Africa;

5.5.5.6 meet all applicable and relevant professional and ethical standards in the provision of the Services to Clients.

5.5.6 The Service Provider must at all times, act in a way that respects and protects the Client’s intellectual property and must not breach or compromise the Client’s intellectual property or confidentiality at any time.

6 Fees payable to the Service Provider, how payment works and refund policy

6.1 Once a Client has accepted the quote from the Service Provider and placed the Order, Client must make payment of the entire fee (“Order Fee”) via one of the payment options available on the Platform – the payment is facilitated by Tradesafe and will be held in escrow by Tradesafe until the Client approves the payment via the Platform.

6.2 In order to protect the safety of all Users on the Platform, the Order and payment process must take place in the Platform environment.

6.3 Payment of the fees will be released to the Service Providers within 24 hours after the Client has accepted the work done by the Service Provider on the Platform and after we have deducted the Platform Fee. It is the responsibility of the Service Provider to ensure that they have at all times, entered their valid personal bank account details of a recognised bank in the Republic of South Africa. International payments will not be processed. All payments are processed in South African Rand.

6.4 Automatic Approval Rule: please note that if you do not request a revision or raise a dispute within 24 hours of the Service Provider having delivered the completed work from the deadline date and time agreed upon, the Order will automatically be deemed to have been approved, and the Service Provider will become entitled to and will receive the full payment. Please note that Users cannot request or claim a refund for any payment processed in terms of the Automatic Approval Rule – all payments processed in this way are non-refundable.

6.5 After payment has made to the Service Provider, the Service Provider may, at their discretion, continue assisting the Client with revisions or queries, however, there is no obligation on the Service Provider to provide such assistance.

6.6 The Client and the Service Provider will receive confirmation once the payment has been made to the Service Provider.

6.7 Refunds

Refunds before payment

6.7.1 Clients may cancel an Order before the Service Provider begins the work on the Project and will receive a full refund, minus the Platform Fees. EYE will invoice the client to pay the fees via EFT should they cancel. If the reason for cancellation was due to the fault of the service provider then the service provider will pay the fees to EYE. EYE will invoice the service provider to do an EFT payment.

Refunds after payment

6.7.2 If the Service Provider fails to deliver the Services at all and complete an Order OR the Service Provider misses the deadline agreed with the Client, Client must initiate a “refund request” on the Platform with TradeSafe and set out the details relating to the request. In such cases, the Client is entitled to a full refund of the Order Fee and EYE will bill the Service Provider directly for the Platform Fee.

6.7.3 If the Client is not satisfied with the Services provided by the Service Provider, the Service Provider will be afforded at least two more attempts at revising the Services done on the Client’s Project in order to satisfy the Client’s requirements. If the Client is still not satisfied, TradeSafe and/or EYE may intervene to mediate and decide (in their sole discretion) the matter in the interests of fairness to both parties – in such cases, the Service Provider may receive a percentage of the Order Fee for the Services completed.

In such cases, if the Client still requests a refund, this will only be possible if the Service Provider voluntarily agrees to a refund (whether full or partial). In such cases, the Service Provider and Client will deal directly with each other in order to facilitate any refund agreed between them. We will not be liable for any losses, damages or costs Clients may suffer or incur as a result of voluntarily deciding to pursue a refund directly with the Service Provider.

6.7.4 All refunds will be processed in accordance with TradeSafe’s terms and conditions.

6.7.5 The excessive use or abuse of the cancellation or refunds process may lead to a Client being permanently blocked or suspended from using the Platform.

6.7.6 Please note that Platform Fees, subscription fees, transaction charges and any other charges for add-on services are non-refundable.

To ensure peace of mind for Clients and the Service Provider, 50% of the fee is a non-refundable “deposit” that will be paid over to the Service Provider once the work is completed and delivered to the Client within the stipulated timelines, even if the Client is not 100% satisfied with the Services.

6.8 The Tradesafe Payment Platform adheres to anti-money laundering and counter-terrorism financing laws, among others and may withhold or suspend payment if a User fails to adhere to these Terms or Applicable Laws or if a transaction is suspicious

7 Our Platform Fees

We charge:

7.1 a Platform Fee to Service Providers, applied at checkout once they have accepted an Order, and

7.2 a percentage of commission to Service Providers on successful transactions, payable at checkout.

7.3 All fees due to us are payable and will be deducted at checkout.

7.4 Platform Fees may change or increase from time to time.

7.5 Please note that a Service Provider is still liable to EYE for all Platform Fees and commission payable, even if there has been a full or partial refund of the Order Fee to the Client. In the case of a refund, we will bill the Service Provider directly for outstanding fees, which are payable to us via EFT within 7 days of the issuing of our bill.

7.5 We may from time to time offer tiers with premium features and Users may choose to subscribe to these premium benefits for a subscription fee. These subscriptions may be billed monthly or annually and will renew automatically unless cancelled before renewal by the User. Users will be notified of any changes to these subscription fees before they take effect. There are no refunds for partially used billing cycles.

7 Leaving a review

7.1 We may provide Clients areas on the Platform to leave a review or rating of a Service Provider. When posting a review, Clients must comply with the following criteria:

you should have first-hand experience with the Service Provider you are reviewing;

your reviews should not contain offensive profanity, or abusive, racist, offensive, or hateful language;
your reviews should not contain discriminatory references based on religion, race, gender, nationality, age, marital status, sexual orientation, or disability;
your reviews should not contain references to illegal activity;
you should not be affiliated with competitors if posting negative reviews;
you should not make any conclusions as to the legality of conduct;
you may not post any false or misleading statements;
you may not organize a campaign encouraging others to post reviews, whether positive or negative.

7.2 We may accept, reject, or remove reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of the Service Providers on the Platform.

7.3 We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully-paid, assignable, and sublicensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to reviews.

7.4 We reserve the right to block or terminate our relationship with Clients who post false, misleading, abusive reviews or information or who engage in behaviour that violates Applicable Laws, our policies and these Terms.

8 Nature of relationship

7.1 No contract of employment comes into effect between EYE and any Service Provider. All the Service Providers offering Services on the Platform are independent and do so in their personal capacities.

7.2 These Terms do not:

7.2.1 create any partnership, joint venture or agency between EYE and the Users;

7.2.2 authorise any User to enter into contracts, undertakings or arrangements for and on behalf of EYE or each other;

7.2.3 authorise a User to act as an agent or representative on behalf of another User or on behalf of EYE for any purpose.

8 No warranties

8.1 EYE makes no warranty to the User or any other party as to the accuracy, truthfulness, technical correctness or fitness for purpose of Service Provider or any work done or completed by any Service Provider.

8.2 EYE does not guarantee or review the Services or any agreed quotes or deadlines.

8.3 EYE does not provide the Services and is not a party to any transaction concluded between Users on the Platform.

8.4 Users are responsible for negotiating their own terms of agreement and each User must perform their obligations directly to the other User as agreed.

9 Client intellectual property

9.1 The work that the Service Provider has completed on the Client’s Project will transfer over to the Client after full payment has been made on the Platform.

9.2 All content and Projects remain the sole and exclusive intellectual property of the Client and constitute protectable materials, designs, inventions research and the like. Nothing in the Terms and the Client does not sell, cede, transfer, assign or make over its rights in and to the Project to any Service Provider. The Service Provider obtains no rights in and to the Project whatsoever (including the parts that have been edited or updated by the Service Provider) and the Service Provider cedes, assigns and transfers all of its work on the Project to the Client as soon as an Order is completed and paid for in full.

9.3 All intellectual property, information and data shared on the Platform and between the Users, remains confidential in perpetuity.

9.4 If the Service Provider breaches the confidentiality or intellectual property rights of the Client, the Client may, at its own cost, institute proceedings for an interdict and/or for damages and losses against the Service Provider.

10 Our Intellectual Property

10.1 Unless otherwise indicated, the Platform and all content on it are our proprietary property and all source code, databases, functionality, information,  copyright, trade marks (statutory and common law), patentable inventions, protectable design subject matter, designs and domain names, material, information software, website designs, audio, video, text, photographs, and graphics on the Platform, the trademarks, service marks, and logos contained therein (EYE Intellectual Property) are owned or controlled by us or licensed to us, our shareholders, affiliates, associates and/or partners, whether directly or indirectly, and are protected by copyright and trademark laws and various other intellectual property rights and laws of the Republic of South Africa, foreign jurisdictions, and international conventions. 

10.2 The EYE Intellectual Property is provided on the Platform “AS IS” for your information and personal use only. Except as expressly provided in these Terms, no part of the Platform and no EYE Intellectual Property may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission. No portion of the Platform (except in respect of any Third Party Intellectual Property (as defined below) contained therein) shall be deemed to be “open source” or “publicly available” software.

10.3 If we allow you to use the Platform, you are granted a revocable, personal, non-exclusive, non-assignable, non-sublicensable, non-transferable, royalty-free, limited license to access and use the Platform and to download or print a copy of any portion of any content to we have allowed you access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Platform and the EYE Intellectual Property.

10.4 Where any EYE Intellectual Property has been licensed to EYE or belongs to any third party (Third Party Intellectual Property) all rights of use will also be subject to any terms and conditions which that licensor or third party imposes from time to time, and the User agrees to comply with such third-party terms and conditions. If there is a conflict between the licensing terms of Third Party Intellectual Property and these Terms, the licensing terms of the Third Party Intellectual Property shall prevail only in connection with the related Third Party Intellectual Property. EYE disclaims all liability related to any third-party components utilised in the Platform. The User acknowledges that EYE is not the author, owner or licensor of any Third Party Intellectual Property therefore makes no warranties or representations, express or implied, as to the quality, capabilities, operations, performance or suitability of the Third Party Intellectual Property.

11 Monitoring of Users and the Platform by EYE

We may from time to time monitor or review activity on the Platform, including communications between Users, requests for Services and Orders. As such, Users understand and acknowledge that they have no expectation of privacy from EYE in the Platform environment and when engaging with other Users.

12 Disputes between Users

11.1 If there is a dispute between Users which cannot be resolved between themselves, Users may request EYE to assist in resolving the dispute, however, EYE is under no obligation to do so and remains an external party to such dispute.

11.2 Users must raise disputes within 10 days of delivery of the Services.

11.3 To resolve the dispute, EYE may request further information from either or both parties and may also review all information and Platform communications between them and both parties undertake to cooperate and respond to inquiries made by EYE within 48 hours so that the dispute can be resolved as quickly as possible.

12.3 Where EYE has requested information or made enquiries and within the 48 hour period:

12.3.1 one party to the dispute does not cooperate or respond, EYE may make a decision in favour of the other party; or

12.3.2 both parties do not cooperate or respond, EYE may make a decision based on the information available to EYE at the time.

12.4 Where payments are held in escrow, the TradeSafe Payment Platform’s Terms and Conditions will govern the release or return of funds and Users agree to be bound by those terms.

12.5 After a dispute has been resolved, EYE reserves the right to close a User’s account if the User was dishonest or provided false or misleading information during the dispute process or where the User has shown bad faith or an unwillingness to cooperate in resolving the dispute. A User’s account may also be closed if there are repeated complaints about their requirements, Services or behaviour toward other Users.

12.6 If no resolution or settlement is able to be facilitated by EYE, the parties may approach TradeSafe, which will assist in finding a suitable resolution, failing which, the parties may escalate the matter to the appropriate court or arbitration at their own cost.

12.7 EYE assumes no liability for disputes and does not control escrowed funds, but will act in good faith to ensure fairness during facilitation of the dispute resolution process.

13 Limitation of liability

13.1 The total liability of EYE for any claim under these Terms or applicable to the Platform is limited to platform fees received from the affected transaction.

13.2 The Platform is only available on compatible devices connected to the internet and it is the User’s responsibility to obtain the devices and any connectivity necessary to use the Platform. We do not guarantee that the Platform, or any part of it will function on any particular hardware or device.

13.3  The Platform and Services, including intellectual property appearing therein, are provided “as is” and “as available”. EYE makes no representations or warranties, express or implied, including but not limited to warranties as to the accuracy, correctness, or suitability of either the Platform, the Services, or information made available through the Platform. Use of the Platform is at your own risk unless otherwise stated.

13.4  All representations, content and information made available on the Platform are those of the Users or authors and not of EYE. While we make every reasonable effort to present such information accurately and reliably, we do not endorse, approve, or certify such representations or information, nor guarantee their accuracy or completeness. Without limitation, EYE is not liable for missed deadlines, lack of communication or responses between Users, poor quality of work, Services, disputes, misconduct by Users, losses, damages, or reputational harm suffered by Users.

13.5 We, our shareholders, directors, employees, and partners, accept no liability whatsoever for any loss, whether direct or indirect, consequential, or arising from information made available on (or by means of) the Platform and/or transactions or actions resulting from the Platform.

13.6 We, our shareholders, directors, employees, partners, and affiliates, accept no liability whatsoever for any costs, expenses, fines, or damages, including but not limited to direct or indirect loss or damages, including any data loss, economic loss, consequential loss, loss of profits, resulting from the facilitation and offering of the Platform, and access to, or use of, the Platform in any manner, the reliance upon or use of content, information, opinions or other materials appearing on the Platform. The User expressly acknowledges and agrees that we are not liable or responsible for any fraudulent, defamatory, offensive, or illegal conduct of other Users or third parties whether through the Platform or otherwise.

13.7  The User’s sole and exclusive right and remedy in case of dissatisfaction with the Platform, or any other grievance shall be the User’s termination and discontinuation of access to, or use of the Platform.

13.8  We take reasonable security measures to ensure the safety and integrity of the Platform and to exclude viruses, unlawful monitoring and/or access. However, we do not warrant or represent that the User’s access to the Platform will be uninterrupted or error-free or that any information, data, content, software, or other material accessible through the Platform will be free of bugs, viruses, worms, Trojan horses or other harmful components. The User’s access to and use of the Platform remains solely at their own risk, and Users should take their own precautions accordingly.

14  Indemnities

14.1  The User agrees to indemnify, defend, and hold harmless EYE, its shareholders, directors, employees, contractors and partners from any demand, action or application or other proceedings, including for attorneys’ fees and related costs such as tracing fees, on an attorney and own client scale, made by any third party, and arising out of or in connection with the User’s access to or use of the Platform, their violation of these Terms, or the infringement by the User, or any third party using their account, of any intellectual property or other right of any person or entity.

14.2 The User agrees to indemnify, defend, and hold EYE, its shareholders, directors, employees, and partners harmless from any direct or indirect liability, loss, claim and expense (including reasonable legal fees) related to the User’s use of the Platform and/or breach of these Terms.

14.3. This clause will survive termination of these Terms.

15 Governing law and dispute resolution

15.1 These Terms are governed by the laws of the Republic of South Africa and the courts of the Republic of South Africa shall have jurisdiction over any disputes.

15.2 If a dispute arises between a User and EYE in respect of these Terms or the use of the Platform, the parties will endeavour to negotiate a resolution of the dispute on amicable terms within 14 days or such other period as they may mutually agree.

15.3 If the parties are unable to resolve the dispute within the period provided, a mutually agreed industry expert will be appointed in order to mediate discussions between the parties to reach a mutually beneficial resolution.

15.4 If the dispute is still unable to be resolved, such dispute will be submitted to and decided by a court of competent jurisdiction an in the first instance, the Magistrates Court of South Africa, or, upon agreement between the parties, by arbitration or another other appropriate body.

15.5 The provisions of this clause do not prevent a party from approaching a court of competent jurisdiction for interim or urgent relief pending the outcome of any ongoing dispute resolution process.

15.6 The parties agree and undertake to keep the dispute resolution process and all matters relating to it strictly confidential.

16 Privacy Policy and how we use your data and information

16.1 EYE complies with the Protection of Personal Information Act 4 of 2013 in the collection and processing of data.

16.2 All User information and details on the Platform are securely collected, encrypted and stored.

16.3 Your personal information and data may be shared with:

Payment providers (for example PayFast, Paygate, Yoco, Ozow, TradeSafe),
Authorities (if legally required);
Service Providers (only as needed for service delivery).

16.4 Users may access, correct, or delete their data and information off the Platform (subject to legal obligations).

16.5 We will never sell User data. For more information about how we use and process your personal data and information, please click here [insert link to privacy policy].

17 Force Majeure

If a party (including EYE) is delayed, prevented or restricted from carrying out its obligations under these Terms whether timeously or all, due to any event beyond their reasonable control, including any natural disaster, act of God, civil commotion, war, riot, insurrection, grid failure, electrical load-shedding, act of government (including lockdowns), epidemic, pandemic, fire, explosion, the elements, government embargo, legal prohibitions or similar event, the affected party will, to the extent prevented from performance, be relieved of its pbligations during such event and not be able for any delay or failure in the performance of its obligations under these Terms or losses the other party may incur because of such delay or failure; provided that the affected party must provide the other party/parties with at least 24 hours’ notice of the applicable event restricting it from carrying out its obligations, if reasonably possible.

18 Severability

The invalidity, illegality or unenforceability of any of the provisions of these Terms will not affect the validity, legality and enforceability of their remaining provisions.

19 Waiver and indulgences

No indulgence, extension or leniency granted by EYE shall constitute a waiver of EYE’s rights under these Terms and accordingly, EYE shall not be prevented as a consequence of having granted such indulgence, extension or leniency, from exercising any or its rights against a User or requiring strict and punctual performance and compliance with each and every provision of these Terms.

18 Contact Information

EYE Marketplace (Ease Your Editing)
📧 info@easeyourediting.com
🌐 https://easeyourediting.com